The customer portal has been updated, this FAQ is here to help you find what you may need


1/ Home page


  1. Shortcut to create and see tickets
  2. Search engine, you can search for tickets or documentations, you can type the first characters to see what's available.
  3. The FAQs and other documentation
  4. *New* The online documentation: you can find here all you need about Antelop's solutions and how to connect to them
  5. Here you can see all your tickets, follow their advancement and update them.

2/ Ticket detail

 a) ticket's action and conversations

  1. The status of the tickets
  2. From left to right: Reply / Mark the ticket as Closed / Add people to the conversation
  3. Directly reply to the ticket here

b) ticket details

Here you can see and change the type of issue and the priority.