1. Ask an Existing User

If you need a new Freshdesk account, start by asking an existing user who already has a Freshdesk account within your organization to open a ticket for you. This request should include the necessary details for account creation (see below).

2. Contact Project Manager

If no existing users in your organization have Freshdesk accounts, the next step is to contact your Entrust DCS project manager. The project manager will assist in creating your account.

3. Details Needed for Account Creation

To streamline the account creation process, ensure you provide the following accurate details:

• Full Name: Provide your first and last name.
• Email Address: Provide a valid email address.
• Job Title: Specify your current job title.
• Company: Include the full name of your company. If your company operates in multiple countries, mention the specific countries where access is needed.

4. Company and Countries

If your company operates across multiple countries, specify which countries you need access to. This information is crucial for analyzing and handling future requests efficiently.

5. Account Creation Process

Once the request is submitted and approved, you will receive an email from with your login details. The email will contain instructions on how to access and set up your Freshdesk account.

Important Notes

• Accuracy: Ensure all details provided are accurate to avoid any delays in the account creation process.
• Timeliness: Promptly follow up with the necessary individuals (existing users or project manager) to ensure your request is processed in a timely manner.
• Communication: Keep an open line of communication with the existing user or project manager to address any potential issues or additional information that might be required.

By following these steps carefully, you can ensure a smooth and efficient account creation process.